Who Am I?
During my 30 years in the professional cleaning industry, I have worked for and with cleaning chemical manufacturers, janitorial distributors, and small to medium-size building service contractors (BSCs). I have also worked with in-house, unionized custodial staffs of K-12 schools, universities, colleges, and other large complex venues. I have trained custodians and managers on how to vastly improve their operations and outcomes. I have witnessed in-house cleaning operations that struggled with improvement and got nowhere only to have their responsibilities outsourced and their departments dismantled.
Why? What makes the difference in results?
Many industry associations, groups, manufacturers, and distributors offer tons of useful information and resources highlighting processes and products. Many also provide training and management strategies to drive greater efficiency, productivity, engagement, and an improved culture.
Despite all the available information, many facility management (FM) executives lack the necessary assessments and data to verify that their cleaning operations consistently deliver clean, safe, and healthy facilities at the lowest overall cost.
With the heightened awareness of the importance of cleaning for health—and the looming threat of another pandemic—it is no longer enough for FM executives to think their departments are doing a good job or believe that their facilities are being properly cleaned and disinfected. FM executives now must be able to prove that their operations are best-in-class. The way to do this is to undergo a thorough assessment of current practices and policies, be prepared to drive whatever changes are necessary for improvement, and then verify your results with reliable data.
Having worked with large, in-house custodial departments, I understand what FM executives of these institutions face. I have successfully resolved these challenges and frustrations by assessing the specific situation and developing an integrated and comprehensive plan to move us from where we were to where we wanted to go. I relied on my in-depth understanding of cleaning and disinfecting protocols and practices, experience building and leading teams, and my overall industry knowledge. To this, I added my tenacious ability to get things done. I used this formula to deliver positive change and desired outcomes.
I now use my professional cleaning industry experience and skills to assist FM Executives and Custodial Services leaders in the education sector with in-house cleaning operations that may be going through the same struggles, how to conduct their site-specific, integrated and comprehensive assessment. Then, based on that assessment, build a prioritized, improvement plan to deliver significant, sustainable, long-term results.
Results in delivering consistently for their facility the highest levels of clean, safe, healthy at the lowest overall costs. And getting to this state faster, easier and with a trusted resource by their side, as and when needed. They can then better enjoy beginning each day more confidently, and feeling less stress, while they enjoy their cup of coffee, smelling the aroma, knowing that they, and their cleaning operation, are at the top of their game, and are being recognized as so, and they will soon enjoy the accolades and future advancements that will come their way.
If you are a FM executive having difficulty verifying your team’s success, I invite you to contact me. I would love to see how we might partner to get you the results and recognition you deserve.
Mike has a bachelor’s degree in business administration from Brock University and an MBA from McMaster University. He graduated from UL University’s Lean Sigma Green Belt Training, which included mastering Lean and Six Sigma methodology, and he is a Cleaning Industry Management Standard-ISSA Certified Expert.
About My Program
Who It Is For?
By working with Mike, these executives will be able to conduct an on-point assessment of their cleaning operations based on the application of the science and best-in-class benchmarks of cleaning, managing, and leading; be able to develop better improvement plans to get the job done more effectively, efficiently, productively, and consistently; and have the information to best communicate to and position their leadership and occupants in order to marshal the required resources to make positive changes to have the knowledge and confidence that they are delivering a clean, safe, healthy facility at the lowest overall cost, and in doing so, getting the results and attention that open opportunities for them and their facilities.
Neutralizing Information Overload
- Get clarity on the value of cleaning, and how you will build an accurate, integrated and comprehensive assessment of your cleaning operation based on best-practices, including what’s good, what needs to be improved, what needs to be developed, so that you will be able to transform your cleaning operations by making better decisions to deliver the highest level of clean, safe, healthy at the lowest overall costs.
Over my journey, I have seen the good, bad and ugly of cleaning operations. I have led custodians in operations at a university, trained custodians and managers to improve their operations and results, know the value that good manufacturers and distributors can contribute, and much more. I have seen the frustration of information overload by custodial services managers being bombarded with information, suggestions, directions such as buy this, do this, change how you do that, etc. from their distributors, manufacturers, associations, consultants, trainers, peers, social media, etc. How do you know what to look for, how to review it, what to do first, who to believe, what should be done first, how to build greater value of the cleaning operations over the long-term? Based on my unique experiences, knowledge and skills in the science of cleaning, disinfecting, protecting; managing operations; leading people; building teams; engineering culture, and delivering positive outcomes, I know what can be done to improve, and build a long-term plan for success. In this module, I provide an overview of the Program that you will receive and then adapt to your specific situation. Learn the importance of cleaning, impact of cleaning on safety and health; the various considerations of products and protocols (effectiveness and productivity); the various considerations of having the people with the right skills, attitude and DNA being provided with an effective remuneration and professional development program (efficiency); being led by supervisors and managers with excellent management and leadership skills in order to build a culture of trust and engagement driving constant consistent improvement. Benefit from knowing how to cut through the information overload and that you will soon know what to do and when as part of a long-term plan for driving best in your cleaning operations.
Driving Consistent, Operational Excellence – Part 1 – Listing Priorities
- Get a listing of the required key foundations, management commitments, quality assurance and service delivery as the first 12 considerations so that you can start the assessment of your cleaning operations.
How do you know your cleaning operations are as good as they should be, can be? What data do you have as to how you compare to best practices? When was the last time you did an integrated and comprehensive assessment of your cleaning operations to determine what is great, good, or not so good; and what should be improved first in order to capitalize on the current heightened awareness of the importance of cleaning in order to drive positive and lasting change? When building a house, university, etc., you need a strong foundation. In building great cleaning operations, you need a strong foundation. You need to have a common true north to align people in a common direction, and you need to have a strategic plan on how you will improve over the next 2, 5, 10 years. If not, your operations, or you, run the risk of being replaced. Your operations being outsourced to a Building Service Contractor or an Integrated Facilities Service Provider, or you to a leader that can drive positive, consistent change and deliver a higher level of clean, safe, healthy at the lowest cost. As we start identifying key considerations in products and protocols, you will be able to start assessing these considerations in your operations by knowing what to review/look for and how it should compare to best-in-class.
Driving Consistent, Operational Excellence – Part 2 – Listing Foundations
- Get a listing of the required foundations for purchasing; inventory and asset control; health, safety & environmental stewardship; floor maintenance; and emerging technologies and products with the next 23 key considerations so that you can continue the assessment of your cleaning operations.
Continuing from the first 12 key considerations of products and protocols of great cleaning operations, being able to continue the assessment of your cleaning operations by knowing what to review/look for and how it should compare to best-in-class. You will now have over 35 areas to review and determine if your operations are great, good enough, or not good enough in these key considerations of driving best, and prioritizing the areas requiring change.
Driving Consistent, Operational Excellence – Part 3 – Pathogen Threat Levels
- Develop a fluid and flexible plan to better clean, disinfect and protect based on changing threat levels of pathogens, not just SOP and Pandemic Plan. Five more modules to continue the assessment of your cleaning operations.
Be better prepared for the next pandemic. Imagine if it is more contagious, deadly or impactful on the young & healthy as compared to COVID-19. What if the transmission was also very contagious by touch? Would your facility have been prepared for such things? Did you practice targeted and effective cleaning, disinfecting and protecting with the right products, frequencies, procedure; or did you practice hygiene theater by simply trying harder and doing the same but more frequently? As you come through the COVID-19 pandemic, do you think how much worse it could have been? Learn from the COVID-19 experience to better plan and prepare for the next pandemic. Another pandemic is coming, not a matter of if, just a matter of when. Continue the assessment of your cleaning operations by knowing what to review/look for and how it should compare to best-in-class with respect to cleaning, disinfecting and protecting, in changing threat levels of pathogens as you drive best in operational excellence.
Hire Slow, Fire Fast – Part 1 – Attract & Develop
- Get a listing of the required planning and tools to recruit constantly, select carefully, develop intentionally, and build a team of the best-of-the-best as the next 5 considerations so that you can continue the assessment of your cleaning operations.
How do you attract people to join your team? How many people dream of being a custodian? Either get stuck with what comes your way when you are in a rush to hire, or manage the process to be able to attract good people, and hire the best-of-the-best available. There are a lot of good people in cleaning, some operations have more. Are all your cleaners great? Are 5-10% very poor, with another 5-10% poor? What does a salary over 30 years add up to? Take that number, multiply it by the number of very poor or poor cleaners in your operations and think of that number. How many millions of dollars? That is what the past brought you, but you can change what you bring into your operations moving forward if you start and know what to do, and what you are doing for the future. Being able to continue the assessment of your cleaning operations by knowing what to review/look for and how it should compare to best-in-class with respect to hiring and developing the best-of-the-best of people into your cleaning operations.
Hire Slow, Fire Fast – Part 2 – Onboarding & Training
- Get a listing of the best ways to onboard, train, and motivate your team of best-of-the-best as the next 5 considerations so that you can continue the assessment of your cleaning operations.
By now you will be able to review and assess 50 key considerations in your cleaning operations, and know which will have the biggest impact for you as it relates to your products, protocols, and people – attracting, hiring, developing, and retaining the best of the best of people into your cleaning operations.
The Fuel & The Driver – Part 1 – Management & Leadership
- Master what is management versus leadership, the inspiring traits, building the right leadership team, and building trust as the next 3 considerations so that you can continue the assessment of your cleaning operations.
You could have the greatest of products, protocols and custodians, yet not have the most effective, efficient, productive, constantly improving cleaning operations delivering the highest level of clean, safe, healthy at the lowest costs. Over the years, I have witnessed far too many cleaning operations being led by not-so-great supervisors and managers. They were great people, but not great managers and leaders. They did their best, but typically rose to their position due to seniority or lack of great competition, or having a great role model in the position they inherited. I have helped build better managers and leaders, and watched them transform their operations. Continue the assessment of your cleaning operations by knowing what to review/look for and how it should compare to best-in-class with respect to your management and leadership team overseeing the cleaning operations.
The Fuel & The Driver – Part 2 – Opening Up Dialogue
- Master how to conduct better 1-on-1s, build effective listening, communicate like a leader, elevate the role of custodians, conduct peer feedback surveys, and two exercises to drive better as the next 7 considerations so that you can continue the assessment of your cleaning operations.
Learn more on what is required for good management and great leadership so that you can have concrete take-aways to help you build a better leadership team, the driver and the fuel of your cleaning operations, steering direction and motivating, inspiring the custodians. Continue the assessment of your cleaning operations by knowing what to review/look for and how it should compare to best-in-class with respect to your management and leadership team overseeing the cleaning operations.
Putting It All Together
Putting It All Together
- After the Program, learn and master the science and best-in-class practices of cleaning operations, conduct a comprehensive and integrated assessment of your cleaning operations, and develop a list of short and long-term priorities of what needs to be improved and how.
Don’t squander the current heightened awareness on the importance of cleaning. Earn the trust of your senior leadership team in order to marshal the required resources to develop and implement the required changes in your cleaning operations to transform to best-in-class, and having a plan on how to get there. Get the results and attention from your cleaning operations that open opportunities for you, and your facilities. Over the Program, learn the importance of cleaning, the various considerations of products and protocols (effectiveness and productivity), the various considerations of having the right people with the right skills, attitude, and DNA being provided with an effective remuneration and professional development system (efficiency), being led by supervisors and managers with excellent management and leadership skills in order to build a culture of trust and engagement driving constant and consistent improvement.