Who Am I?
Over the 30 years in the professional cleaning industry, I’ve worked for and with, cleaning chemical manufacturers, JanSan distributors, small to medium sized BSCs; as well as universities, colleges and schools that were primarily cleaned with their in-house, unionized cleaning staff. Over my journey, I have led custodians in operations at a university, trained custodians and managers to improve their operations and results, know the value that good manufacturers and distributors can contribute, and much more. I have seen, been part of, struggled through, and assisted many cleaning operations – some great, and many not so great.
Why? What makes the difference in outputs? Great associations, companies and groups offer tons of information and resources for cleaning products and protocols (procedures, tasks, processes, etc.) that drive effectiveness and productivity; for hiring, supervising or managing staff in order to drive efficiency, productivity, engagement and professional culture. Then why are so many FM executives not knowing, not having data and assessments to verify that their cleaning operations deliver consistent, best-in-class clean, safe, healthy facilities at the lowest overall cost? There are too many in this group, and they need to capitalize on the current heightened awareness on the importance of clean to drive the necessary changes to improve as and where required – not only for the sake of their facility, the occupants/users/visitors of the facilities and cleaning staff, but also to ensure they are best prepared for the next pandemic as it might be more contagious and deadly.
I am unique. I have experienced what many are going through. I resolved the challenges and frustrations by assessing the specific situation; then developing an integrated and comprehensive plan to move from where we were to where we want to go based on my experiences, knowledge, and skills in the science of cleaning, disinfecting, and protecting; leading people; building teams; engineering culture; and then tenaciously implemented and got things done, and delivered positive change and results.
I now assist those that are struggling with the science of cleaning, disinfecting, protecting, and prevent them from reinventing the wheel so to speak, going through the same struggles that others have learned from, in order to make meaningful change by getting guided from my professional cleaning industry experiences, skills, and accomplishments; knowledge of industry insights and trends; and by my leadership introspection, helping them improve their cleaning operations results and outputs and make the world a cleaner, safer and healthier place – one facility at a time.
Mike has earned a B.B. Administration from Brock University, and an MBA from McMaster University. In addition, he graduated from UL University’s Lean Sigma Green Belt Training, which includes the requirements of demonstration of technical skills and knowledge base, training participation, the ability to apply Lean and Six Sigma methodology, as well as demonstrating the leadership qualities to deliver breakthrough results for the organization. Lastly, Mike earned ISSA-CIMS-ICE.
About My Program
Who It Is For?
By working with Mike, these executives will be able to conduct an on-point assessment of their cleaning operations based on the application of the science and best-in-class benchmarks of cleaning, managing, and leading; be able to develop better improvement plans to get the job done more effectively, efficiently, productively, and consistently; and have the information to best communicate to and position their leadership and occupants in order to marshal the required resources to make positive changes to have the knowledge and confidence that they are delivering a clean, safe, healthy facility at the lowest overall cost, and in doing so, getting the results and attention that open opportunities for them and their facilities.
You’re On Your Way!
Get clarity on:
- Why assessments are important,
- The value of cleaning,
- How you will build an accurate, integrated, comprehensive assessment of your cleaning operation based on over 100 best-in-class practices, of which 30 or so are crucial.
You will know for your specific situation:
- What’s good
- What needs to be improved,
- What needs to be developed.
You will have the knowledge and confidence to make better decisions on what should be done to transform your cleaning operations in order to deliver better and more consistent outcomes and long-term success for the highest level of clean, safe, healthy at the lowest overall costs.
In this module, I provide an overview of the Program that you will receive and then adapt to your specific situation. Over the nine-week program, learn and master:
- The importance of cleaning,
- The key required management foundations and commitments,
- The impact of cleaning on safety and health,
- The various considerations of products and protocols (effectiveness and productivity),
- The various considerations of having people with the right skills, attitude and DNA being provided with an effective remuneration and professional development program (efficiency),
- Being led by supervisors and managers with excellent management and leadership skills in order to build a culture of trust and engagement driving constant & consistent improvement.
Benefit from knowing how to cut through the information overload. You will soon know what to do and when as part of a long-term plan for driving best in your cleaning operations.
Drive Consistent Operational Excellence – Part 1 – Key Foundations and Management Commitments
Learn and master:
- The required key foundations and management commitments,
- The need for a quality assurance system,
- The requirements for effective service delivery.
The first 19 considerations so that you can start the assessment of your cleaning operations.
How do you know if your cleaning operation is as good as it should be, or can be? What data do you have as to how you compare to best practices? When was the last time you did an integrated and comprehensive assessment of your overall cleaning operations to determine what is great, good, not so good, or non-existent; and how to improve as compared to best-in-class in order to capitalize on the current heightened awareness of the importance of cleaning and drive positive and lasting change? When building a house, university, etc., you need a strong foundation. In building great cleaning operations, you need a strong foundation. You need to have a common ‘true north’ to align people in a common direction, and you need to have a strategic plan on how you will improve over the next 2, 5, 10 years. If not, your operations, or you, run the risk of being replaced. Your operations being outsourced to a Building Service Contractor or an Integrated Facilities Service Provider, or you to a leader that can drive positive, consistent change and deliver a higher level of clean, safe, healthy at the lowest cost. As we identify key considerations, you will be able to start assessing these considerations in your operations by knowing what to review/look for and how it should compare to best-in-class.
Drive Consistent Operational Excellence – Part 2 – Products & Protocols
Learn and master the key considerations for:
- Inventory and asset control,
- Health, safety & environmental stewardship,
- Floor maintenance,
- Emerging technologies and products.
The next 38 considerations so that you can continue the assessment of your cleaning operations.
Add to your first 19 key considerations and continue the assessment of your cleaning operations by knowing what to review/look for, and how it should compare to best-in-class. You will now have over 57 areas to review and determine if your operations are great, good enough, not good enough, and what needs to be improved or developed in these key considerations of driving best, and prioritizing the areas requiring change.
Driving Consistent Operational Excellence – Part 3 – Changing Pathogen Threat Levels
Learn and master how to better clean, disinfect and protect based on changing threat levels of pathogens. Seven key considerations to continue the assessment of your cleaning operations, and be better prepared for the next pandemic.
Imagine if the COVID-19 pandemic was more contagious, deadly or impactful on the young & healthy. What if the transmission was also very contagious by touch? Would your facility have been prepared for such things? Did your facility practice targeted and effective cleaning, disinfecting and protecting with the right products, frequencies, procedures, QA, coaching, etc.; or did your facility practice hygiene theater by simply trying harder and doing the same but more frequently? As you come through the COVID-19 pandemic, do you think how much worse it could have been? Learn from your COVID-19 experience and the information and insights in this module to better plan and prepare for the next pandemic. Another pandemic is coming, not a matter of if, but when. Continue the assessment of your cleaning operations by knowing what to review/look for and how it should compare to best-in-class with respect to cleaning, disinfecting and protecting, in changing threat levels of pathogens as you drive best in operational excellence.
Hire Better, Fire Faster – Part 1 – Attract & Select Better Employees
Learn and master the required planning and tools to:
- Recruit better and constantly,
- Select carefully,
- Develop intentionally,
- Build a team of the best-of-the-best.
The next 9 considerations so that you can continue the assessment of your cleaning operations.
How do you attract people to join your team? Either get stuck with what comes your way when you are in a rush to hire, or manage the process to always be attracting great people, and hire, when you need to, great employees. Are all your cleaners’ great performers? Are 5-10% very poor performers, with another 5-10% poor performers? What does a salary over 30 years add up to? Take that number, multiply it by the number of very poor or poor cleaners in your operations. What is that number? How many millions of dollars? That is what the past brought your operations, but you can change what you bring into your operations moving forward if you start and know what to do, and what that impact will be for the future. Continue the assessment of your cleaning operations by knowing what to review/look for and how it should compare to best-in-class with respect to hiring and developing the best-of-the-best of people into your cleaning operations.
Hire Better, Fire Faster – Part 2 – Onboarding, Educating, and Training for Greater Success
Learn and master the best ways to onboard, educate, and train new employees in order to better develop and retain your team of best-of-the-best as the next 15 considerations so that you can continue the assessment of your cleaning operations.
By now you will be able to review and assess over 85 key considerations in your cleaning operations, and know which will have the biggest impact for you and your team as it relates to your products, protocols, and people – attracting, hiring, developing, and retaining the best of the best of people into your cleaning operations.
The Fuel & The Driver – Part 1 – Develop Better Managers and Leaders
Learn and master:
- What is management versus leadership,
- What are the key duties/responsibilities/skills of managers,
- What are the inspiring traits and skills of leaders,
- How to build the right leadership team.
The next 7 considerations so that you can continue the assessment of your cleaning operations by knowing what to review/look for and how it should compare to best-in-class with respect to your management and leadership team overseeing, steering and providing the fuel to your cleaning operations.
You could have the best products, protocols and custodians, yet not have the most effective, efficient, productive, constantly improving cleaning operations delivering the highest level of clean, safe, healthy at the lowest costs. Over the years, I have witnessed far too many cleaning operations being led by not-so-great supervisors and managers. They were great people, but not great managers and leaders. They did their best, but typically rose to their position due to seniority or lack of great competition, and did not have a great role model in the position they inherited. I have helped build better managers and leaders, and watched them transform their operations. Continue the assessment of your cleaning operations by knowing what to review/look for and how it should compare to best-in-class with respect to your management and leadership team overseeing the cleaning operations.
The Fuel & The Driver – Part 2 – Open Up Dialogue for Greater Success
Learn and master how to:
- Build trust,
- Conduct better one-on-ones,
- Develop effective listening,
- Communicate like a leader,
- Use peer feedback surveys,
- Conduct an exercise to drive significant and sustainable improvements.
The next 7 considerations so that you can continue the assessment of your cleaning operations.
Learn more on what is required for good management and great leadership so that you can have concrete take-aways to help you build a better leadership team, the driver and the fuel of your cleaning operations, steering direction and motivating, inspiring the custodians. Continue the assessment of your cleaning operations by knowing what to review/look for and how it should compare to best-in-class with respect to your management and leadership team overseeing the cleaning operations.
Putting It All Together – Develop Your Specific, Integrated, Comprehensive Improvement Plan
You will have now learned, and able to master over 100 considerations for best-in-class cleaning operations, of which 30 or so are crucial for delivering the highest level of success, and which very few operations do all 30 exceptionally well. Improve in just 3-5 of these areas and you will have significant, long-term, sustainable improvements. Do an assessment of your cleaning operations, and develop a list of short and long-term priorities of what needs to be improved and how.
Don’t squander the current heightened awareness on the importance of cleaning. Earn the trust of your senior leadership team and marshal the required resources to develop and implement the required changes in your cleaning operations to transform to best-in-class, and having a detailed and integrated plan on how to get there. Get the results and attention from your cleaning operations that open opportunities for you, and your facilities. Over the Program, learn and master:
- The importance of cleaning,
- The key required foundations and management commitments,
- The various considerations of products and protocols (effectiveness and productivity),
- The various considerations of having the right people with the right skills, attitude, and DNA being provided with an effective remuneration and professional development system (efficiency),
- Being led by supervisors and managers with excellent management and leadership skills in order to build a culture of trust and engagement driving constant and consistent improvement.
Be the one who drives great and sustainable changes in your cleaning operations. Create more awareness and recognition for your facility, and for you!